mmcgrath - Comcast and accountability
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02:34 pm
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Comcast and accountability
I'm in the middle of an internet outage right now and was forced to use my backup. I called comcast they said they already knew about the outage and were working to fix it. I asked for a credit to my account and they said I'd have to call back to get the credit after the outage was over.
Why aren't these credits automatically applied?
I've had a few bbb complaints in the past, almost always to cable companies. How can I (or we) hold them and other companies, more accountable for their actions?
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Hello mmcgrath,
Sorry to learn about the outage in your area. On behalf of Comcast I sincerely apologize for the inconvenience.
I would like to share your experience with my executive contacts so that we could address this for you. I would like to get more information from you so that we may look into this. If it is not so much of a bother, will you please send me an email with your contact information?
Thanks in advance!
Mark C.
Comcast Executive Offices
We_Can_Help@cable.comcast.com
![[User Picture]](http://p-userpic.livejournal.com/36985398/7095863) | | From: | ![[info]](http://p-stat.livejournal.com/img/userinfo.gif) mihmo |
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| Date: | March 8th, 2008 05:28 am (UTC) |
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are you really from comcast?
can i be refunded for the many degradations in service i've experienced as a comcast customer when legal bittorrent transfers are detected and my bandwidth is slowed to a drip?
| From: | (Anonymous) |
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| Date: | May 8th, 2008 11:24 am (UTC) |
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| | Funny quote | (Link) |
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To be or not to be, that is the bottom line.
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